fb11 Terms and Conditions

fb11 ("we", "our", "platform") is an online gaming platform that provides live casino, slots, sports betting, and other gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to the use of all fb11 services.

Below are definitions of some key terms used in these conditions:

• "User" or "Member" — a person who has opened a registered account on fb11 and is using the platform.
• "Account" — a user's personal profile and wallet on the fb11 platform.
• "Services" — all gaming, betting, and related features provided by fb11.
• "Bonus" — welcome bonuses, promotional offers, and other financial benefits provided by fb11.
• "Wagering Requirement" — the obligation to place a specified amount in bets before bonus funds can be withdrawn.

fb11's terms and conditions must be read together with the Privacy Policy, Responsible Gaming Policy, and Bonus Terms.

2.1 Age Requirement

fb11 services are available only to persons aged 21 or older. By registering you confirm that you meet this age requirement. fb11 may request an identity document at any time to verify age. Accounts created by minors will be cancelled and all balances may be forfeited.

2.2 Single Account Policy

Only one account may be created per person, household, or device. Opening multiple accounts is a direct violation of these terms and conditions and may result in all accounts being permanently closed.

2.3 Accuracy of Information

You must provide accurate and complete information at the time of registration. Providing incorrect information may result in account suspension or cancellation. As part of the verification process, fb11 may request a national identity card, passport, or other government-issued document.

3.1 Deposit Rules

The minimum deposit amount on fb11 is ৳200. Available deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. A transaction fee may apply at the time of deposit, determined by the rules of the payment service provider. fb11 does not charge any additional deposit fee of its own.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are typically processed within 10–45 minutes. Withdrawals can only be made to the same payment method used for the deposit.

• Identity verification is required before a withdrawal request is processed.
• The wagering requirement must be met before bonus funds can be withdrawn.
• If a withdrawal is delayed due to a technical issue, please contact 24/7 live chat.

3.3 Anti-Money Laundering

fb11 complies with international anti-money laundering standards. In the case of suspicious transactions, fb11 reserves the right to verify the account and may temporarily suspend withdrawals if necessary.

4.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit up to ৳15,000. To receive this bonus, the first deposit must be made after registration and the bonus must be claimed.

4.2 General Bonus Terms

• Bonuses may only be used on specific games — see the promotions page for details.
• The same bonus cannot be claimed more than once from the same household or the same device.
• Bonuses have a specific validity period — any unclaimed bonus will be cancelled after it expires.
• Bonus balances cannot be withdrawn directly.
• fb11 reserves the right to change or cancel any promotion.

4.3 VIP Program

fb11's VIP Program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback benefit is available at each level — from a maximum of 0.2% at the Bronze level up to a maximum of 1.0% at the Diamond level. Visit the fb11 platform for full details on level-up criteria and rewards.

5.1 Fair Play Guarantee

fb11 ensures fair and transparent outcomes across all games. Our platform uses third-party audited game software. Random Number Generator (RNG) technology ensures that the result of every game is completely random and not predetermined.

5.2 Prohibited Activities

The following activities are strictly prohibited and constitute a direct violation of these terms and conditions:

• Using any form of cheating or software to gain an advantage.
• Exploiting any bug or error in a game.
• Claiming bonuses using multiple accounts.
• Attempting to access another user's account.
• Unauthorised interference with the platform's software or systems.

5.3 Technical Errors

If a game result is affected by a server error, network issue, or any other technical cause, fb11 reserves the right to void the bets concerned. In such cases, any funds staked will be returned to the user's account.

6.1 Password and Login

It is your responsibility to keep your fb11 account login details completely confidential. Do not share your login details with any third party. If you suspect unauthorised access to your account, change your password immediately and notify our support team.

6.2 Account Transfer Prohibited

An fb11 account is entirely personal — selling, transferring, or renting it to anyone else is prohibited. If this condition is violated, the account will be permanently closed.

6.3 SSL Security

All transactions and personal data on the fb11 platform are protected by SSL encryption. We do not sell or share your personal information with third parties.

fb11 believes in responsible gaming. We want our members to enjoy games in an entertaining and informed way.

• Set your own deposit and betting limits.
• Treat gaming as entertainment, not as a source of income.
• If you notice signs of gaming addiction, use fb11's self-exclusion feature.
• You can temporarily or permanently close your account at any time.

For more information on responsible gaming, please visit our Responsible Gaming page.

All content on the fb11 website — logos, designs, text, graphics, software, and other materials — is the exclusive property of fb11 and is protected by copyright law.

Reproducing, distributing, modifying, or using this content for commercial purposes without prior permission from fb11 is prohibited. Violation of this condition may result in legal action.

fb11 is not liable for the following:

• Bets lost in a game due to internet disconnection.
• Issues caused by the user's own device or network.
• Technical errors on the part of third-party game providers.
• Any event beyond fb11's control (force majeure).

However, fb11 is always committed to ensuring the best possible experience for its members. For any issues, contact us through 24/7 live chat.

10.1 Terms Updates

fb11 reserves the right to update these terms and conditions at any time. A notice will be sent to the registered email address for significant changes. Continued use of the platform after any change will be considered acceptance of the new terms.

10.2 Right to Close an Account

fb11 reserves the right to suspend or close an account for the following reasons:

• Violation of these terms and conditions.
• Suspicion of fraudulent activity.
• Providing incorrect identity documents or false information.
• Account created by a minor.

10.3 Account Closure by the User

You may close your account at any time by contacting our support team. Any pending withdrawal requests will be processed before the account is closed.