Safe and Responsible Gaming

fb11 Responsible Gaming — Your Protection is Our Priority

fb11 believes enjoyable gaming is only possible when it is enjoyed responsibly. We provide deposit limits, self-exclusion, and 24/7 support for you.

For ages 21 and above only

What does Responsible Gaming mean?

fb11's Commitment

Responsible gaming means treating gaming as a form of entertainment — it should never be seen as a source of income or a way to solve problems. fb11 always wants its players to enjoy games in a controlled, enjoyable, and fully aware manner.

We know that online gaming can sometimes become a habit. That is why fb11 has built several protection tools into its platform — such as deposit limits, self-exclusion, time-out, and 24/7 support in Bengali. On this page you will find all the information you need about responsible gaming.

Please note: fb11 is only for individuals aged 21 or older. Minors are not permitted to create an account or play at fb11.

Deposit Limit Self-Exclusion Time-Out 21+ Age Verification Support in Bengali

Our Protection Tools

Deposit Limit

Set a limit on your daily, weekly, or monthly deposits. Once a limit is set it cannot be changed before the specified period ends — this keeps your budget protected.

Time-Out Feature

If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. While a time-out is active, logging in will not be possible.

Self-Exclusion

Choose self-exclusion for long-term protection. Options are available to keep your account closed from 3 months up to permanently. Our support team is available at all times to assist you.

Betting Limit Setting

Set limits not just on deposits but also on the amount of each bet. This prevents overspending in a single session and lets you enjoy the entertainment with full focus.

24/7 Bengali Support

If you feel gaming is getting out of control, contact us via live chat at any time of day or night. Our trained support team can speak to you in Bengali.

21+ Age Verification

You must be at least 21 years old to open an account at fb11. Protecting minors is one of our highest priorities. The age verification process is completed at the time of registration.

Set Your Limits — In Just a Few Steps

01

Log In to Your Account

Go to the fb11 login page and sign in with your user ID and password.

02

Open Account Settings

Click the profile icon and go to the "Responsible Gaming" section.

03

Choose a Limit or Option

Select the option you need — deposit limit, time-out, or self-exclusion.

04

Confirm

Set your preferred limit and save it. Changes take effect immediately.

If you run into any difficulty at any step or need assistance, contact us via our 24/7 live chat in Bengali. We are always here for you.

Recognise the Warning Signs

If you notice the following signs, it is important to become more aware of responsible gaming. These may be early signals of gambling addiction.

  • A recurring urge to keep playing in order to recover lost money, along with gradually increasing bet amounts.
  • Being unable to stop gaming or repeatedly failing when trying to stop.
  • Prioritising gaming over family, friends, or work.
  • Hiding how much you have spent or lying to family about it.
  • Continuing to game by borrowing money or drawing on savings.
  • Feeling restless, anxious, or depressed when not playing.
  • Gaming while neglecting work, studies, or family responsibilities.

Do Not Hesitate to Seek Help

If you notice any of the signs above in yourself, please use fb11's responsible gaming tools — activate self-exclusion or a time-out, and speak with our support team.

Remember, asking for help is not a sign of weakness — it takes courage. Our support team is always ready to help you in Bengali, without judgment.

Our email: [email protected]
Or contact us directly via 24/7 live chat.

Tips for Enjoying Gaming Responsibly

  • Set a budget first: Before each session, decide how much money you will spend. Commit to not going beyond that limit.
  • Set a time limit: Avoid playing for hours on end. Set a timer and take a break at the scheduled time.
  • Do not play when emotional: Avoid gaming when you are angry, frustrated, or under stress — decision-making is weaker in those moments.
  • Do not treat gaming as a source of income: fb11 is entirely for entertainment. Placing more bets in the hope of recovering lost money is harmful.
  • Take regular breaks: Take at least a 15 to 20 minute break every hour. Keep both your body and mind refreshed.
  • Do not play under the influence of alcohol: Gaming while intoxicated weakens decision-making ability and increases the risk of spending much more money.
  • Let your family know: Tell your family or close ones about your gaming habits. This maintains transparency and creates accountability.
  • Understand the terms before you play: Before accepting any bonus or promotion, read the wagering terms carefully — this helps avoid mistaken expectations.

Protecting Minors

21+ Age Verification

You must be at least 21 years old to create an account at fb11. Following the age verification process at registration is mandatory. Providing false information will result in the permanent closure of the account.

Advice for Parents

Use parental filter software and password locks on devices to keep your children or underage family members away from online gaming. Contact us and we will be able to provide assistance.

Questions About Responsible Gaming

Log in to your account, then go to the "Responsible Gaming" section in your profile settings. There you can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Lowering a limit also takes effect immediately, but increasing a limit requires a 24-hour waiting period.

At fb11 you can activate self-exclusion for 3 months, 6 months, 1 year, or permanently. During this period you will not be able to access your account in any way. Even after the period ends, you will need to contact the support team to reactivate your account.

A time-out is a short-term break — your account is temporarily suspended for anywhere from 24 hours up to a maximum of 30 days. Self-exclusion is a long-term solution — your account remains closed for 3 months or permanently. If you feel you are losing control over your gaming, self-exclusion is the more suitable option.

No. Only individuals aged 21 or older may create an account and play at fb11. If an account belonging to a minor is found, it is closed immediately and any deposited funds are not refunded.

Contact us directly in English or Bengali via fb11's 24/7 live chat. Our trained support team will help you activate self-exclusion, set limits, and take the necessary steps. You can also reach us by email: [email protected]

Lowering a limit takes effect immediately. However, when increasing a limit fb11 applies a mandatory waiting period — this measure protects players from overspending in the heat of the moment.

Play Safe, Stay Happy

At fb11 we want every player to enjoy entertainment responsibly. Explore our games, or check the FAQ if you have any questions.

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For ages 21 and above only. Gaming can be addictive.