Frequently Asked Questions
Answers to all your questions at fb11
From opening an account to bonuses, deposits, withdrawals, and security — everything you want to know about fb11 is on this page.
fb11 is a trusted online gaming platform in Bangladesh. Whether you are a new player or an experienced one — you may have many questions about creating an account, depositing money via bKash or Nagad, the withdrawal process, bonus terms, and responsible gaming. Browse the sections below and get detailed answers to each question. If you cannot find the answer to a question, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at fb11, you will need an active mobile number, a valid email address, and your correct name and date of birth. Fill in the registration form, set a strong password, and activate your account using the verification code sent to your mobile. The whole process takes just a few minutes.
fb11 is only for those aged 21 or above. At the time of registration you must confirm that you are at least 21 years old. The platform may request national ID or passport details to verify your age if needed. Accounts belonging to underage users are closed immediately.
Only one fb11 account is allowed per person. Attempting to open multiple accounts using the same name, mobile number, or device may result in all accounts being closed and balances being forfeited. If you have a problem with a previous account, contact support via live chat.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email and a password reset link or OTP will be sent to you. Set a new password and log in again. If you face any issues, contact the 24/7 live chat support.
At fb11, identity verification may be required before large withdrawals or in certain situations. Submitting a clear photo of your national ID or passport speeds up the process. This helps ensure your account's security and prevents unauthorized use.
Deposits and Withdrawals
At fb11 you can deposit money via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳200. Deposit instructions are provided in Bengali on the cashier page, so you can complete a deposit in just a few steps using any method.
Funds deposited via bKash, Nagad, and Rocket are generally credited to your fb11 account instantly. Bank transfers may take a little longer. If the money has not arrived within 15 minutes, contact live chat support with your transaction ID.
The withdrawal process at fb11 is usually completed within 10 to 45 minutes. After submitting a withdrawal request to bKash, Nagad, or Rocket, the money will reach your mobile wallet within that time. Slight delays may occur during high-traffic periods, but this is rare.
The minimum withdrawal amount at fb11 is ৳800. This applies to every withdrawal method. The maximum withdrawal limit depends on your VIP level and verification status. Before withdrawing, make sure the wagering requirements have been met.
fb11 does not charge any additional fees for deposits or withdrawals. However, mobile banking providers such as bKash or Nagad may apply their own transaction charges — that is entirely according to their own policies.
Log in to your fb11 account, go to the cashier section, and select "Deposit". Choose the Nagad option, send money to the designated fb11 Nagad number, and paste the transaction ID into the form. Once the process is complete, the balance will be added to your account.
Games and How to Play
At fb11 you can bet on BPL, IPL, T20 World Cup, and any international cricket match. Go to the sports betting section, select your preferred match, choose a market (match winner, top batter, total runs, etc.), enter the stake amount, and confirm. You can bet both before the match starts and while it is in progress.
fb11 offers hundreds of slot games from world-class providers, including PG Soft's Fortune Tiger and Mahjong Ways, Pragmatic Play's Gates of Olympus and Sweet Bonanza, JILI's Fortune Gems and Super Ace, and Spribe's Aviator. You can easily find your preferred game in the lobby by filtering by game category or provider name.
Yes, fb11 is fully mobile-friendly. You can play directly from any smartphone browser — no separate app download is needed. The site works well on both Android and iOS devices, and all games, payment options, and support features are available on mobile.
In fb11's live casino section you can play popular table games with real dealers via live streaming, including Baccarat, Roulette, Dragon Tiger, and Teen Patti. You get a real-time experience from the live studios of world-renowned providers such as Evolution Gaming and Ezugi.
RTP (Return to Player) is a general measure of what percentage of total wagers a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across thousands of rounds, not a guarantee for a single session. fb11 only offers verifiably fair games.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps increasing. You must cash out before the plane crashes — the longer you wait to cash out, the higher the potential win, but the risk also increases. The game also has options to place two simultaneous bets and to set an auto-cashout.
Bonuses and Promotions
When you open a new account at fb11, the welcome bonus is automatically applied on your first deposit. You will receive a 100% bonus on your first deposit — up to ৳15,000. This means if you deposit ৳5,000, you can start playing with a total of ৳10,000.
A wagering requirement is the condition specifying how many times you must wager the bonus amount before you can withdraw it. At fb11 the wagering requirement for the welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Contribution rates may vary by game.
The fb11 VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Levels are advanced through regular gameplay and betting activity. The highest benefits are available at the Diamond level. Each level comes with exclusive rewards ranging from weekly cashback to special offers.
VIP cashback returns a portion of your net losses each week. Weekly cashback rates go up to 0.2% at Bronze level, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond level. Cashback is credited to your account every Monday at a set time.
If you have not received a bonus, first confirm that you have met the eligibility conditions — such as a minimum first deposit of ৳200 or more. If the bonus still does not arrive after meeting the conditions, contact live chat support and provide your transaction ID — support will resolve it quickly.
Security and Responsible Gaming
fb11 uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold to third parties. Passwords are stored in encrypted form. To learn more about security, please read our privacy policy page.
Yes. fb11 has options for self-exclusion or account restriction. You can set deposit limits, session limits, or take a complete break for a specified period. Contact support about this or take action directly from your account settings.
fb11 supports responsible gaming. Deposit limits, betting limits, and self-exclusion features are available. If you feel that gaming is having a negative impact on your life, please read our responsible gaming page and contact live chat for assistance. Gaming is always for entertainment, not for stress.
All games at fb11 come from world-renowned game providers that use Random Number Generator (RNG) technology. This ensures that the outcome of every spin or bet is completely random and unbiased. fb11 works only with reliable, verified game providers.
fb11's support team is active 7 days a week, 24 hours a day. You can get instant assistance in Bengali through the live chat option at the bottom of any page. To contact by email, write to [email protected]. For common issues our FAQ is sufficient, but for complex matters, direct support is the most effective option.
Still have questions?
Our Bengali-speaking support team is always by your side — get instant help whenever you need it.
24/7 Live Chat Support
Chat in Bengali and get quick answers — available 00:00 to 24:00 (BST)