fb11 Privacy Policy

This Privacy Policy ("Policy") applies to the fb11 platform and its related services. When you register, log in, or use any service on fb11, you are considered to have fully accepted the terms of this Privacy Policy. Please read this policy carefully.

fb11 is a safe and reliable online gaming platform in Bangladesh. We are committed to protecting the personal information of our users. By using our services, you trust that we will handle your information responsibly. We honor that commitment.

1. What Information We Collect

fb11 collects various types of information from its users. The purpose of collecting this information is to provide you with a safe, personalized, and improved gaming experience.

1.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address
• Mobile number (for transactions related to bKash, Nagad, Rocket, Upay)
• Bank account or mobile financial service details (for deposits and withdrawals)
• National ID (NID) or passport information for identity verification
• Any support or complaint messages you submit

1.2 Automatically Collected Information

When you use the fb11 platform, our system automatically collects the following information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time of visit and session duration
• Pages visited and links clicked
• Gaming activity and transaction history

1.3 Cookies and Tracking Technologies

fb11 uses cookies, web beacons, and similar technologies. These technologies help improve your browsing experience, remember your preferences, and monitor the quality of our services. You can disable cookies from your browser settings, but this may limit some features of the platform.

2. Purpose of Using Information

fb11 uses collected information only for legitimate and specific purposes. We never use your information unnecessarily.

• Account Management: Creating, verifying, and keeping your fb11 account secure
• Service Delivery: Providing gaming features, bonuses, and promotional offers
• Financial Transactions: Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank transfers)
• Identity Verification: Managing anti-money laundering (AML) and KYC processes
• Customer Support: Resolving your complaints, questions, and issues
• Security: Preventing fraud, unauthorized access, and cyber attacks
• Responsible Gaming: Monitoring excessive gaming tendencies and providing support
• Service Improvement: Enhancing platform performance and user experience
• Legal Obligations: Complying with applicable laws and regulations

3. Data Storage and Protection

fb11 uses the latest industry-standard technology to protect your personal information. Our security measures are as follows:

3.1 Technical Protection

• All data transfers encrypted through SSL encryption technology
• AES-256 encryption applied to stored data
• Firewall and Intrusion Detection System (IDS)
• Regular security audits and vulnerability testing
• Two-Factor Authentication feature

3.2 Data Retention Period

We retain your personal information only for as long as necessary: all information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, and business needs. Financial transaction records are retained for an extended period in accordance with applicable law.

4. Sharing Information with Third Parties

fb11 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party partners to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay and banks), technology service providers, and fraud prevention agencies. Only the necessary information is shared with these partners and they are required to comply with our privacy standards.

4.2 Legal Obligations

If it is necessary to provide information to authorities under a court order, government directive, or applicable law, fb11 is required to supply that information in compliance with the law. In such cases, we always aim to provide only the minimum information required.

4.3 Business Restructuring

In special circumstances such as a company merger, acquisition, or asset transfer, user information may be transferred to a new entity. In such cases, the protections set out in this Privacy Policy will continue to apply.

5. User Rights

Every user registered on fb11 has the following rights regarding their personal information:

• Right to Access: You may request details of the information we hold about you at any time.
• Right to Correction: You may request that any inaccuracies in your information be corrected.
• Right to Deletion: Under certain conditions, you may request deletion of your personal information (except information subject to legal obligations).
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You have the right to receive your information in a structured and readable format.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Opt Out of Marketing: You may request to stop receiving promotional communications at any time.

To exercise any of these rights, please contact us. We will aim to respond to your request within 30 business days.

6. Protection of Minors

fb11 is intended solely for adults (aged 21 and above). We do not knowingly collect information from any minor. An age verification process is in place at the time of registration. If we learn that information from a minor has entered our system, we immediately delete that information and close the account.

If you believe a minor is using fb11, please notify us immediately.

7. International Data Transfers

fb11's servers and data storage systems may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the destination country or entity has adequate data protection measures in place. The protection standards described in this policy are maintained in all cases.

8. Protection of Payment Information

Information related to financial transactions — such as bKash, Nagad, Rocket or Upay account numbers and bank account details — is highly sensitive. fb11 stores this information with the highest level of security:

• Payment information is always stored in encrypted form
• Full card or account numbers are never permanently stored in the system
• Payment processing is handled through secure third-party gateways
• Suspicious transactions are monitored automatically
• Minimum deposit is ৳200 and minimum withdrawal is ৳800 — our system flags any unusual activity outside these limits

9. Responsible Gaming and Data

fb11 prioritizes responsible gaming. We analyze information about your gaming behavior to identify the risk of excessive gaming and provide support where needed. This data analysis is entirely for your protection and is never shared with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Policy Changes

fb11 reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. Continued use of fb11 after any changes will be considered acceptance of the updated policy.

The date of all changes will be noted at the top of this page under "Last Updated". Previous versions are kept on record and can be provided upon request.

11. Related Policies

This Privacy Policy works in conjunction with fb11's other policies. Please read the following documents for more details:

• Terms and Conditions — Overall terms of service use
• Responsible Gaming — Guidelines for safe and healthy gaming
• FAQ — Answers to common questions